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  • PHONE: 1-877-856-5229

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GraduateProGraduatePro
  • COLLEGE/UNIVERSITY
    • DOCTOR
      • Cap, Gown & Hood Set
      • Gowns
      • Tams & Beefeaters
      • Doctoral Hoods
    • MASTER
      • Cap, Gown & Hood Set
      • Gowns
      • Caps & Tassels
      • Master’s Hoods
    • BACHELOR
      • Cap, Gown & Hood Set
      • Gowns
      • Caps & Tassels
      • Bachelor’s Hoods
  • HIGH SCHOOL
    • Cap, Gown & Tassel Set
    • Gowns
    • Caps & Tassels
  • KINDERGARTEN/PRE-K
    • Cap, Gown & Tassel Set
    • Gowns
    • Caps & Tassels
  • ACCESSORIES
    • Stoles & Sashes
    • Tassels & Signets
    • Diploma Covers
    • Portfolio
    • Honor Cords
    • Souvenirs & Decorations
  • FRAMES
    • Document Frames
    • Photo Frames
    • Shadow Boxes
  • CHURCH ATTIRE
    • Choral Attire
    • Clerical Robes & Stoles
    • Cassocks & Surplices
    • Clergy Shirts
    • Baptismal Robes
    • Confirmation Attire
    • Costumes
    • Church Supplies
  • HOME DECOR
  • Login
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SHIPPING AND HANDLING

KEY NOTICES

All orders are dispatched from either China or the United States via one of our courier partners to the countries as belows. When the order is successfully placed on GraduatePro, an email will be sent out to your inbox confirming the details of your order. In rare circumstances, emails from us might automatically move to the trash folder. Please feel free to contact us through Facebook message or emails if there is no email received or any other questions regarding your order. To keep you noted on the progress of your order, our system will send further email notifications with the tracking number included as your parcel is shipped out. We are endeavored to deliver your goods the next day of your order in as few packages as possible. However, the handling time for inventory products may take up to 3 business days and your items will be dispatched separately in some instances. By and large, the processing time on custom orders varies from 4 to 6 weeks. You can still pay an extra fee for the expedited processing time of 1 to 3 weeks. On top of that, please be aware that the following delivery time is estimated from the date on which the parcel is handed over to the courier rather than the date of your order.

Our courier partners generally deliver the packages right to your doorstep on working days. They might also send your parcel on to local post office, your neighbors or door keepers. If so, they will notify you where your package is left by a text message. If the receiver is absent at the time of delivery, they will directly call you to arrange the next delivery attempt. GraduatePro is not responsible for any forms of delivery failure or delay if the address the customer provided to us is inaccurate or undeliverable. Concerning various regulations and policies of custom duties, taxes, clearance and handling processes in a multitude of countries, our customers still have a chance to be contacted by the customs to pay for the tariffs. The representative from our logistics partners may contact you to request a copy of your ID card so as to finish the customs procedure. If you have any questions on this phase, please contact us at customerservice@graduate-pro.com. We will do our utmost to avoid aforementioned matters. Nonetheless, it’s inevitable sometimes and could cause delay in delivery. In such cases, we won’t undertake any responsibilities.

DELIVERY DESTINATIONS

EUROPE AMERICA ASIA & OCEANIA
Austria
Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Ireland
Israel
Italy
Netherlands
Norway
Poland
Portugal
Russia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
United States
Canada
Brazil
Chile
Mexico
Australia
Hong Kong
Indonesia
Japan
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
Vietnam

TIMINGS AND COSTS

ITEM TYPES HANDLING TIME SERVICE LEVELS COURIERS SHIPPING RATE ESTIMATED TIME OF DELIVERY
In-stock Items 1-3 Business Days Express Shipping DHL Free of Charge 3-5 Business Days
FedEx International Economy
FedEx International Priority
Economy Shipping China EMS ePacket (Under 2kg) 10-15 Business Days
Personalized Items 4-6 Weeks Standard Shipping DHL eCommerce Free of Charge 5-10 Business Days
Economy Shipping China EMS ePacket (Under 2kg) Free of Charge 10-15 Business Days

 

KEY NOTICES

All orders are dispatched from either China or the United States via one of our courier partners to the countries as belows. When the order is successfully placed on GraduatePro, an email will be sent out to your inbox confirming the details of your order. In rare circumstances, emails from us might automatically move to the trash folder. Please feel free to contact us through Facebook message or emails if there is no email received or any other questions regarding your order. To keep you noted on the progress of your order, our system will send further email notifications with the tracking number included as your parcel is shipped out. We are endeavored to deliver your goods the next day of your order in as few packages as possible. However, the handling time for inventory products may take up to 3 business days and your items will be dispatched separately in some instances. By and large, the processing time on custom orders varies from 4 to 6 weeks. You can still pay an extra fee for the expedited processing time of 1 to 3 weeks. On top of that, please be aware that the following delivery time is estimated from the date on which the parcel is handed over to the courier rather than the date of your order.

 

Our courier partners generally deliver the packages right to your doorstep on working days. They might also send your parcel on to local post office, your neighbors or door keepers. If so, they will notify you where your package is left by a text message. If the receiver is absent at the time of delivery, they will directly call you to arrange the next delivery attempt. GraduatePro is not responsible for any forms of delivery failure or delay if the address the customer provided to us is inaccurate or undeliverable. Concerning various regulations and policies of custom duties, taxes, clearance and handling processes in a multitude of countries, our customers still have a chance to be contacted by the customs to pay for the tariffs. The representative from our logistics partners may contact you to request a copy of your ID card so as to finish the customs procedure. If you have any questions on this phase, please contact us at customerservice@graduate-pro.com. We will do our utmost to avoid aforementioned matters. Nonetheless, it’s inevitable sometimes and could cause delay in delivery. In such cases, we won’t undertake any responsibilities.

DELIVERY DESTINATIONS

EUROPE AMERICA ASIA/OCEANIA
Austria
Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Ireland
Israel
Italy
Netherlands

Norway
Poland
Portugal
Russia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
United States
Canada
Brazil
Chile
Mexico
Australia
Hong Kong
Indonesia
Japan
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
Vietnam

TIMINGS AND COSTS

TYPES HANDLING TIME SERVICES COURIERS COST EDT
In-stock Items 1-3 Business Days Express Shipping DHL $ 3-5 Business Days
FedEx International Economy
FedEx International Priority
Custom Items 4-6 Weeks Standard Shipping DHL eCommerce Free 5-10 Business Days
Economy Shipping China EMS ePacket (Under 2kg) Free 10-15 Business Days


CUSTOMER SERVICE

Contact Us
Shipping and Handling
Order Status
Returns and Exchanges
Size, Color and Fabric Guides
FAQS


INFORMATION

About Us
Blogs
Affiliate Program
Order Forms
Sample Set Request
Terms and Conditions
Privacy Policy


GRADUATEPRO

Email:
graduateproofficial@gmail.com
Address:
Room 1106, No.1 Xingqi Building,
No. 1916 Jiangling Road,
Binjiang District, Hangzhou, China
310051


FOLLOW US

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OUR NEWSLETTER


CUSTOMER SERVICE
Contact Us  |  Shipping and Handling  |  Order Status
Returns and Exchanges  |  Size, Color and Fabric Guides  |  FAQS


INFORMATION
About Us  |  Blogs  |  Affiliate Program  |  Order Forms
Sample Set Request  |  Terms and Conditions  | 
Privacy Policy


GRADUATEPRO
Email: graduateproofficial@gmail.com
Address: Room 1106, No.1 Xingqi Building,
No. 1916 Jiangling Road,
Binjiang District, Hangzhou, China, 310051

OUR NEWSLETTER

FOLLOW US
Facebook
YouTube Instagram

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All Rights Reserved 2023 © GraduatePro

Visa Master PayPalApple Pay American Express Discover
All Rights Reserved 2023 © GraduatePro

 

  • COLLEGE/UNIVERSITY
    • DOCTOR
      • Cap, Gown & Hood Set
      • Gowns
      • Tams & Beefeaters
      • Doctoral Hoods
    • MASTER
      • Cap, Gown & Hood Set
      • Gowns
      • Caps & Tassels
      • Master’s Hoods
    • BACHELOR
      • Cap, Gown & Hood Set
      • Gowns
      • Caps & Tassels
      • Bachelor’s Hoods
  • HIGH SCHOOL
    • Cap, Gown & Tassel Set
    • Gowns
    • Caps & Tassels
  • KINDERGARTEN/PRE-K
    • Cap, Gown & Tassel Set
    • Gowns
    • Caps & Tassels
  • ACCESSORIES
    • Stoles & Sashes
    • Tassels & Signets
    • Diploma Covers
    • Portfolio
    • Honor Cords
    • Souvenirs & Decorations
  • FRAMES
    • Document Frames
    • Photo Frames
    • Shadow Boxes
  • CHURCH ATTIRE
    • Choral Attire
    • Clerical Robes & Stoles
    • Cassocks & Surplices
    • Clergy Shirts
    • Baptismal Robes
    • Confirmation Attire
    • Costumes
    • Church Supplies
  • HOME DECOR
  • Login
  • PHONE: 1-877-856-5229

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